Frequently Asked Questions
Everything you need to know about your SKINTIFIC journey.
Are SKINTIFIC products suitable for sensitive skin?
Yes, our products are specifically formulated with skin-barrier-restoring ingredients like Ceramides and Cica, making them suitable and safe for all skin types, including sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. You will receive a tracking number via email as soon as your order is dispatched from our warehouse.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our support team with a photo and your order details for assistance.
Are your products cruelty-free?
Absolutely. SKINTIFIC is committed to ethical beauty; we do not test our products or ingredients on animals at any stage of the production process.
Can I track my order status?
Yes, once your order has been shipped, you can track its progress through the link provided in your shipping confirmation email or by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local digital payment methods including Apple Pay and Google Pay.